We offer three types of plans that can be paid either monthly or annually and billing will differ based on the monthly or annual selection.
If you are on an old power plan (before 6 September 2018), please refer to this article.
If you are on a monthly paid plan, there is always a minimum cost of 5 Monthly Active Users (MAUs) which is charged at the beginning of your payment period (month). Depending on your plan the cost could be $10 (Basic Plan), $15 (Power Lite) or $20 (Power Pro).
We calculate the total number of MAUs and charge you for the additional ones too during the billing period.
An MAU is a user that is registered as active in a specific month. Active users are those who:
- Jibble in/out
- Log in to the web app (for example Admins)
- Use of any Jibble Bot or API functions
Let's say Daniel has a team of 50 staff and not all of them are active every month. His 14 day free trial is ending on the 4th of July and he decides to purchase the Basic Monthly Plan at $2 per user/month. Out of Daniel's 50 staff, many are now using Jibble and the MAU count has gone up to 33 so he is charged $66
If you have more than one team, each team will be charged separately. This means that, for every team, you will have a minimum charge of 5 members. Additional members will be charged at $2, $3 or $4 per MAU/month (depending on the team plan).
Annual plans work a bit differently from monthly plans, as we don’t charge per Monthly Active User. Instead you will purchase a number of licenses needed for the 12 months up front. Also there is no minimum number of licenses required. You could purchase just 1 if that's all you need.
Depending on your plan, these licenses are either $18 (Basic Plan), $27 (Power Lite), or $36 (Power Pro) per user/year.
Once you’ve selected the number of licenses during the subscription process you will be charged the full amount of licenses for the entire year.
- Licenses are non-refundable or exchangeable during the year
- You can always add more licenses to your annual plan. Read more about that in this article.
- Annual plans are automatically renewed unless cancelled before the expiration date.
- You can always reduce the number of license that you need. However these changes will only come into effect when you renew your contract
Licenses vs. Monthly Active Users (MAUs)
Monthly Active Users are users that log in or track time during a specific month. Licences (or seats) are purchased for a duration of 12 months.
A license is used when:
- A user that was invited, has accepted the invitation and created an account (logged in to the system).
- A user is created (or imported) into your Jibble team regardless if they log in or not
A rule of thumb: If a user is available in your Team page, the user will take up a license.
Users that have been removed from the team do not take up a license any more.
Angela runs a engineering company with 43 staff members that clock in and out every day. On 4 July 2018, she decides to sign up for the Annual Power Pro Plan at $3 per user/month ($36 user/year) and purchases 45 licenses.
On the 4 July 2018 billing date: Angela purchased 45 licenses at $3 a license/month, for a duration of 12 months in total. Her total charge is $1620. The expiry date is on 4 July 2019.
On 18 January 2019, Angela realizes that she used up all 45 licenses and she needs an additional 20. She can purchase these from the Subscription page and will be prorated until her contract expiry date.
So the additional purchase would look like this:
- 20 licenses* $3/month = $60/month
- From 18 January 2019 until 4 July 2019 = 184 days = 5.49 months
On the 18 January 2019 billing date:
The additional charge for the license: $60 x 5.49 months = $329.40 until the 4th July 2019
On the 4 July 2019 billing date: When the contract expires, the subscription is automatically renewed. If Angela does not decide to adjust her total number of licenses, she will be charged the new number of licenses (45+20) at $3 per license/month.
So the new charge would be 65 licenses x $3 x 12 months = $2340 until 4 July 2020.
If Angela decides to add or remove users during these 12 months, the new number of users will be part of the renewed charge.
Note: If you are from the EU and do not enter a valid EU Registered VAT number, VAT will be added to your invoice. You can add your VAT number under "billing information"