New User:
When you sign up to Jibble, you are automatically on a free 14 day trial for the Power Plan. Within those next 14 days you should fill in your payment and billing details to make sure that there is no disruption of your service, otherwise you will be downgraded to the basic plan.   

When the trial period ends, you will be charged and your first bill will be $10 (i.e. $2 x 5). This is because the power plan includes 5 monthly users. Your next bill will take into account how many Monthly Active Users (MAUs) are being used during the month. You will be charged the additional $2 for each additional MAU (assuming you have more than 5). 

Existing User:
If you have used the free trial before, but decided to continue on the Free Plan, you can always upgrade again from the Subscription Page.

Setting up Payment and Billing details

  1. Go to Settings > Subcriptions
  2. Click “Payment and billing details”. You will be guided to our payment portal to set up your credit card or PayPal details.
  3. Save and return to Jibble

Your  payment details are now set up and you will be automatically charged when the trial ends. If you are on the Basic (Free) plan, you are now able to upgrade to the Power Plan.

At the moment, only credit card and PayPal can be used to make monthly payments. Chargebee is used for billing and invoicing but does not hold the credit card information.  All credit card information is stored by our payment gateway provider Braintree Payments (owned by PayPal).  

Did this answer your question?